Technology reducing job opportunities and human interaction

The three stories listed all describe different ways that technology can be used in a way to benefit a company. Technology will benefit the firm by reducing the operation costs of employing a certain amount of labor. Technology can perform the same tasks as these employees and it can do it in most cases much better and more effectively. The question that arises from this is whether society is better off as a result. It is clear that those being replaced by technology are not better of because they are out of a job and their skill set has become practically obsolete. The other side of the coin is the general population and how they benefit greatly from these advances in technology. They experience lower costs and greater convenience so they are in favor of actions that will promote this. The airport example of replacing desks with kiosks is a perfect example of something that almost every consumer will favor if it will save time and promote efficiency. When a consumer visits an airport the last thing they want to worry about is communicating with some employee that is slow and marginal at what they do. Consumers will know what they can expect from this technology and as a result efficiency and moral of the consumer will improve. The next example cell phones and boarding passes is similar to the previous example in that the intentions are the same, the method is just slightly different. The final example of using text message to order food is quite remarkable, but in a different way. It basically sheds light on the fact that people are so against human interaction that they resort to sending a text message to place an order. It can be a very effective measure if it saves time and money for the company, but the message that people would prefer to avoid all human interaction in general is slightly disturbing.